Frequently Asked Question about Koodo Mobile Self Serve

166

If you live in Canada, there is a big chance that you know about Koodo Mobile Self Serve. A company called as Telus initiates this mobile flanker brand. The main target of this mobile network operator is potential consumers at young age. During the development, Koodo has major changes that make it completely different with Telus the parent company. On its operation, Telus requires the consumer to have fixed term contract. This particular requirement is not required in Koodo. In general, the company has two prime service of prepaid and postpaid. Consumers will be able to select one that they prefer. Compared to other mobile retailers, Koodo has great coverage throughout the territory of Canada. It should not be surprising if the company also dominate the market as well. Here are some frequently asked questions about their services.

All You Need to Know about Koodo Mobile Self Serve

All You Need to Know about Koodo Mobile Self Serve
All You Need to Know about Koodo Mobile Self Serve
  1. Activating the Service

In order to get the benefits offered by Koodo Mobile Self Serve, it is important to unlock your phone beforehand. Activation is only required if you want to use local SIM card or traveling abroad. Before you can activate the phone by unlocking it, you need to use their product for more than 90 days. Less than this period is impossible to unlock the phone. Most importantly, your account needs to have good standing performance as well. If you do not have to be bothered with the complicated procedures, you can directly purchase SIM card from Koodo Mobile Self Serve itself. Keep in mind that other mobile carriers other than Koodo will not be preceded. This will allow you to enjoy their products without having to do the activation. It applies for both local and international scale. During the activation, you might be charged about $50.

  1. Registration Procedure

The registration procedure of Koodo Mobile Self Serve is relatively easy and straightforward. It should not take more than ten minutes to complete the entire process. It begins with setting up the account. As you use a new mobile phone, you will receive an email from the company. In order to complete the registration, you need to enter your phone number on the website linked in the email.

Koodo Mobile Self Serve
Koodo Mobile Self Serve

It should without being asked but you will need to set the password as well. The website will offer some security question. Select the security question and answer it. At this rate, your registration process should be completed. If you wish to grant access over your account, you need to access the login page of Koodo Mobile Self Serve. The next step is to enter your name. Security question is required as well. The final step is to enter your phone number. You will be contacted from the phone number about the activation code.

  1. Login Problems

Login problems can happen to anyone of you when you are trying to access your account. Despite the reasons causing it in the first place, it should be able to be solved by following these steps. That being said, you also need to have the account of Koodo Mobile Self Serve beforehand. Go to the profile section and select for role management. You will be approved as user once it is completed. For those of you who already complete the registration, you will need to register for the second time. In the second time, you will not be the owner, but as the account manager. After that, you can reach out to your last account. Access to your old account and select the forgot password button. It will redirect you to confirmation page. Follow the complete process in order to access your old account. At this rate, you shold be able to login to your account without any problems.

  1. Losing the Phone

Losing or stolen phone is common problem with people who have new mobile phone. If this unfortunate event also happens to you, then the first thing you need to do is report it to Koodo Mobile Self Serve. Simply login to your account and select the mobile services. At this rate, you will be able to find what you are looking for in the drop down menu. Select lost or stolen phone on the drop down menu to continue the procedure. The last step is to suspend the phone in order to protect the smartphone from being used by other people. You will always stop the suspending by going to the same website once you find your phone back. As you can see here, it will help to do the protection.

  1. Online Purchase

As it goes with other online purchase, you will need to have credit as well. Check your credit balance before you purchase anything. You can check the credit of your account by accessing the official website of Koodo Mobile Self Serve. Go the account setting and check your balance right away. If the amount of credit is not sufficient, you can always purchase more of those credits. That being said, you still need to complete some requirements. The main requirement is only entering your complete name, number, and date of birth. After all of those requirements are completed, you can select any feature offered by this mobile retailer.

Frequently Asked Question about Koodo Mobile Self Serve
Frequently Asked Question about Koodo Mobile Self Serve

Those several frequently asked questions are often popped up when you use this mobile provider. You do not have to be worried over the warranty of their product. If your phone happens to have some problems, the first thing you need to do is checking the user guide. If the answer is not available, feel free to visit their service center. They will be gladly explaining all you need to know about their warranty. The manufacturer warranty is only available for one year. The exception of this rule goes to the certified products. After those periods, the warranty is not applicable. The same situation goes for the repair feature. Koodo Mobile Self Serve is not responsible for any damage happening after the warranty period is ended. Therefore, you need to make sure that you read the policy about its warranty thoroughly.